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Otelligence FAQ

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Connector

Why do the color and time values in the Connector Status blade not update simultaneously?

As described in the Otelligence Center Page, these both values are updated by different functions. While the color will be updated right after the scheduled task completes, the value "Last Connection" is only updated after the collected data is uploaded and processed in the Otelligence Cloud

Scheduled Task

Can I manually start the Scheduled Task?

With the installation of the Otelligence Connector, a scheduled task will be created which runs in a random time frame after midnight if not configured otherwise. We will describe the steps if you ever need to test your configuration or anything else that needs a manual start of this task.

Otelligence ScheduledTask 001.png
Because the Otelligence Connector runs with a separate service account that you created prior to the installation of the connector, you also have to start the task scheduler as the service account to properly control the scheduled task. The simplest way to do this is to press the shift-button while right-clicking on the task scheduler and select "run as different user".

Once you opened the task scheduler with your service account you will find the Otelligence scheduled task in the directory "Task Scheduler Library". If you ran the task scheduler with the correct user, you can now manually start the task "Otelligence upload".

Can I disable the Scheduled Task?

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While doing maintenance work or installing a new plugin for the connector, it could be helpful to disable the scheduled task in order to not send unwanted information into your Otelligence Cloud. In order to disable the task, you also have to start the task scheduler as the service account to properly control the scheduled task. The simplest way to do this is to press the shift-button while right-clicking on the task scheduler and select "run as different user".

Once you opened the task scheduler with your service account you will find the Otelligence scheduled task in the directory "Task Scheduler Library". If you ran the task scheduler with the correct user, you can now disable the task by right-clicking the Otelligence scheduled task.



Logs

In this section you can find information on how to see log-files and other data that could be useful during the setup process or whilst troubleshooting a problem. Please note that it can vary where you find the specific logs as you can manually configure every plugin to log the way you prefer. The different options are as followed:

  • Console-LogFile
  • Console-WindowsEvent
  • LogFile-WindowsEvent
  • Console
  • LogFile
  • WindowsEvent
  • All

Please note that the connector itself is creating entries in the Windows Eventlog. If you activate the logging for WindowsEvent too, please be cautious as it can clutter your Event Log. Our recommendation is, that you leave it on the standard which is "LogFile" or "Console-LogFile" for most plugins.

Where do I find the Windows Eventlogs?

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The Syntaro Otelligence logs can be found under the following location. > Applications and Services Logs > SyntaroOtelligence.

If you also have the Syntaro AppManagement service running, be careful that you select the correct log. The log "Syntaro" logs the events of the AppManagement not Otelligence.

Otelligence Logs 002.png
In the logs itself you will find entries from the Otelligence Connector or Plugins if you configured them to log WindowsEvents.

With a standard configuration you will see an entry for each plugin that was processed and completed as well as the start and completion of the connector itself. If processes from the connector throw errors you will find them here as well.

Where do I find the Plugin Specific Logs?

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Every Plugin has a separate LOG-file where it logs its information. You can configure each plugin to log on two different log-levels which are "verbose" or "normal". With the option "normal" you will just see debug-messages as with "verbose" additional verbose-messages will be available in the log.

The logs can be found in the following directory: %SYSTEMDRIVE%\ProgramData\Otelligence\Logs\%PLUGINNAME%\%PLUGINNAME%.log



Configs

Where do I find the Connector Config File?

Otelligence Connector Config 001.png
The connector itself has a config-file where you could further configure, how the connector creates logs in the Windows Eventlog. This file can be found in the following directory:  %SYSTEMDRIVE%\Program Files\Syntaro Otelligence Connector\appsettings.json

Please be advised that it is not recommended to change this config-file and we cannot fully support you in problems that root from altering this config-file. Further information can be found here.

Where do I find the Plugin specific Config Files?

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Every plugin creates a configuration file where you can control, what the plugin does. In this section we will only show you, how to control the logging behaviour of the plugin. For plugin-specific settings, please consult the documentation of the plugin itself.

The configs can be found in the following directory: %SYSTEMDRIVE%\ProgramData\Otelligence\Config\%PLUGINNAME%\config.json

Otelligence Config 002.png
If you open the config.json file with your preferred editor you will see the header of the config-file. To change the logging behaviour we have to focus on these two settings:
  • LogLevel
  • LogOutputMode

These two options should be present in every config-file. If this is not the case for your specific plugin, please consult the documentation of the plugin.

For both settings you have possible values in the comment behind the standard value which can be set accordingly to meet your demands.



Notifications

How can I test the Functionality of Notifications without Microsoft Flow?

If you do not have access to Microsoft Flow and want to test the functionality of the Otelligence Notifications, we recommend you using this Website. Here you are able to generate a webhook-URL which you can insert into the Notification blade on the Syntaro Portal to test incoming data.